FAQs
Questions / Answers
Do I need to upload my child’s school supply list?
Nope! We already have it! Simply select your school & grade, and we’ll handle the rest.
What if my school isn’t listed?
We’re constantly updating our database! You can submit your school’s supply list, and we’ll add it ASAP.
Can I return or exchange items?
We accept returns within 14 days if the items are unused. Personalized items cannot be returned unless we actually make a mistake.
How long does shipping take?
Orders typically ship within 5-7 business days.
How do I contact customer support?
Email us at info@pebblandink.com or use our live chat feature on the website.
About Our Supply Boxes
What exactly is a Pebbl & Ink school supply box?
Our boxes contain all required school supplies for your child’s specific grade, pre-packed and delivered to your door. Each box is curated based on grade-level requirements, eliminating the need for shopping lists and store visits.
How do you ensure quality?
Each item in our boxes meets or exceeds school requirements. We partner with trusted suppliers and personally verify the quality of all products before including them in our boxes.
Customization
Can I customize my child's supply box?
Yes! You can:
- Add your child’s name to select items
- Choose from various theme options
- Include optional add-ons like extra supplies
- Select eco-friendly alternatives where available.
Ordering & Delivery
When should I order for back-to-school?
We recommend ordering 3-4 weeks before school starts to ensure timely delivery. Our standard delivery time is 5-10 business days.
What if I need supplies mid-year?
We offer mid-year replenishment options:
- Individual item purchases
- Small supply bundles
- Subscription service for regular restocking
Pricing & Value
How do your prices compare to traditional shopping?
Our boxes are competitively priced and offer additional value through:
- Time savings (no store visits needed)
- Guaranteed school requirement compliance
- Free delivery on standard orders
- Bulk ordering discounts for schools/PTAs
Returns & Support
What's your return policy?
While all sales are final, we provide:
- Replacements for damaged items
- Store credit for incorrect orders
- 7-day window to report any issues
Special Programs
Do you offer any charitable giving programs?
Yes! Through our “Buy 10, Give One” program, we donate supply boxes to low-income families through partner schools and community organizations.
Give Us A Chance To Prove It!
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Pricing & Value:
How do your prices compare to traditional shopping?
Our boxes are competitively priced and offer additional value through:
Time savings (no store visits needed)
Guaranteed school requirement compliance
Free delivery on standard orders
Bulk ordering discounts for schools/PTAs
Returns & Support:
What's your return policy?
While all sales are final, we provide:
Replacements for damaged items
Store credit for incorrect orders
7-day window to report any issues
Special Programs:
Do you offer any charitable giving programs?
Yes! Through our “Buy 10, Give One” program, we donate supply boxes to low-income families through partner schools and community organizations.
Our Brands
